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Frequently Asked Questions:

(NOTE that the Frequently Asked Questions listed below constitute policies regarding posting and acquiring items on the BackInUse.com web site. The policies are currently under development and are subject to change. Last Updated: 12/5/2007).

  1. Who can use the BackInUse.com equipment site?
  2. What type of equipment can be listed?
  3. What type of equipment will not be listed?
  4. How can I access the NMRAM exchange program if I do not have Internet access?
  5. How can I browse the listed items?
  6. How do I become a registered user?
  7. Why should I register with Backinuse.com?
  8. Why do I need to provide information to the site? What is your Privacy Policy?
  9. How can I add an item to the site?
  10. How can I add an item that I am looking to acquire?
  11. What happens when I submit my item?
  12. How can I edit my listing?
  13. How can I remove my listing?
  14. How can I update my contact information?
  15. Who maintains the site?
  16. Can I use BackInUse.com to advertise my commercial products and services?
  17. Who should I contact if I am looking for an item not listed on the site?
  18. Is there some way for me to identify items just recently added to the site?
  19. What happens if I do not update my equipment listing?
  20. How can I contact the New Mexico Reutilization and Acquisition Model Program (NMRAM)?
  21. I don't see my question in this list of frequently asked questions. Who should I contact?

1. Who can use the BackInUse.com site and the NMRAM program?

Anyone can access the website and post items they need or want to donate or sell. The NMRAM program is primarily for the people of New Mexico. The program is designed to facilitate equipment exchange between individuals and to provide links to other related sites.

Anyone can request an equipment item without registering with the site. (If the person requesting an item does obtain equipment through the site and NMRAM program they will be required to provide some information for tracking purposes and will be required to agree to and sign the disclaimer.)

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2. What type of equipment can be listed?

Any device that assists a person with a disability to live more independently or safely may be submitted. NMRAM advises against selling (and buying) used software. If you decide to sell used software, please comply with the terms outlined in the license agreement that accompanies the software.

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3. What type of equipment will not be listed?

Supplies and equipment such as ventilators, oxygen equipment, and catheters will not be accepted. Items posing hygiene or safety risks will not be listed. Personal products such as Attends can be exchanged as long as they are in the original packaging. Computers, including laptops, desktop CPU's or computer monitors are also not listed. The NMTAP Second Chance Computer Donation Program accepts used computers and assists persons who may need a computer. Contact Jimmy Coggins at 505-954-8572 for more information on the Second Chance Computer Donation. Program.

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4. How can I access the site and NMRAM program if I do not have Internet access?

You can access the services of the BackInuse.com site and the NMRAM program by contacting program staff.. Staff can review current listings for you, or post items on your behalf. To access the New Mexico RAM through a staff member, call 505-954-8529.

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5. How can I browse the listed items?

When you enter the site you will see a list of Available Items. You can view all needed items (items that have been requested by others) by clicking on the Needed Items button. To go back to the available items list, click on Available Items, or the Backinuse log, which returns you to the home page.

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6. How do I become a registered user?

To become a registered user of site, click on Register on the home page. You will be asked to provide a valid email address and create a password. We will also you to provide the city you live in. You will also receive an email confirming your email address and Password; please keep this email for your records. You will also be given the opportunity to sign the liability disclaimer as you register. By registering and agreeing to the disclaimer, you have full access to the system.

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7. Why should I register with the site?

Registering makes it easier for you to post and obtain items from the site. Forms will be automatically filled in with your preferred contact information.

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8. Why do you need my email address? What is your privacy Policy?

There are two reasons. First, we need contact information from you for both communication and security purposes. In the world of the Internet, it is sometimes necessary to verify that people are who they say they are. Second, we are able to bring you the services of the site as a free service because we get federal funding for the program, and our funding source requires us to prove that people are benefiting from the service. For that reason, we ask you to give us feedback after a successful equipment exchange. Please be assured that your personal information will never be known to anyone outside of the site. We will never identify you by name or other defining characteristics in any report, and we never share our users' information with other organizations or agencies.

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9. How can post an item to sell or donate?

Anyone can post an item they want to donate or sell, you do not have to register first.

Click on the link I have equipment to donate or sell. You will see a page that lets you select what category the item belongs. Click the appropriate link. If you are unsure of the category, just click Continue and we will categorize for you. You will be required to complete the name, description, and location of the item, and you will have to provide an email address. If you are registered with the site, your email address will be filled in for you. You have the option of keeping your email address confidential by selecting the box provided. If you chose to keep your email address confidential you will correspond with anyone inquiring about the item through an on-line form, until you are ready to contact the person directly.

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10. How can I post something that I need?

Anyone can request an equipment item, you do not have to register first.

Click on the link I Need Equipment. You will have to give a brief name and description for the item, and you will have to provide an email address. You have the option of keeping your email address by selecting the box provided.

If all is correct click on Confirm Submission and your listing will be submitted to the site. If you need to change something about your listing click Edit Before Submitting and make the necessary edits.

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11. What happens when I submit my item?

After you submit an item, whether you are looking to sell/exchange or looking to acquire, a staff member reviews the listing for approval. You are then sent an email message (if an email address was supplied) informing you if your item will be listed.

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12. How can I edit my listing?

At the present time you will have to send an email to support@biu.com. In the near future you will be able to edit your items directly after signing on.

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13. How can I remove my listing?

At the present time you will have to send an email to support@biu.com. In the near future you will be able to remove your items directly after signing on.

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14. How can I update my contact information in my account?

Currently, to update your contact information you will have to send an email to support@biu.com. In the near future you will be able to edit your items directly after signing on.

15. Who maintains the BackInUse.com web site?

The BackInUse.com web site is maintained by Adelante Development Center, Inc. under contract from the New Mexico Reutilization and Acquisition Model program (NMRAM)..

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16. Can I use the NMRAM and the BackInUse.com web site to advertise my commercial products and services?

Not at this time. But this may change in the future. Please contact Jim Bullard at 505-341-7111 or email to jbullard@goadelante.org.

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17. Who should I contact if I am looking for an item not listed on the BackInuse site?

please contact the NMRAM staff via email at lorie.gulley@state.nm.us or by phone at 505-954-8529.

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18. Is there some way for me to identify items just recently added to the BackInUse site?

Yes. Items posted within the last 5 days are identified with the word New. The word New will also be highlighted in red..

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19. What happens if I do not update my equipment listing?

If an item has been listed on BackInUse.com for 90 days and is not updated prior to the end of that time period, it will be removed.

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20. How can I contact the New Mexico Reutilization and Acquisition Model Program (NMRAM)?

Lorie Pacheco Gulley
505-954-8529
lorie.gulley@state.nm.us

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21. I don't see my question in this list of frequently asked questions. Who should I contact?

For any questions not addressed in this list, please contact the NMRAM staff via email at lorie.gulley@state.nm.us or by phone at 505-954-8529.

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