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Frequently Asked Questions

NOTE: Some of the answers below reflect BackInUse policy and are subject to change without notice. The FAQ was last updated December 12, 2011.

  1. Who can use the BackInUse.com site?
  2. What type of equipment can be listed?
  3. What type of equipment will not be listed?
  4. How can I access the BackInUse program if I do not have Internet access?
  5. How can I browse the listed equipment?
  6. How do I become a registered user?
  7. Why should I register with Backinuse.com?
  8. Why do you need my email address? What is your privacy Policy?
  9. How can I donate equipment to BackInUse?
  10. How can I request equipment through BackInUse?
  11. What happens when I donate or request equipment?
  12. How can I edit my listing?
  13. How can I remove my listing?
  14. How can I update my contact information?
  15. Who maintains BackInUse.com?
  16. Can I use BackInUse.com to advertise my commercial products and services?
  17. Who should I contact if I am looking for equipment not listed on BackInUse.com?
  18. Is there some way for me to identify equipment just recently added to BackInUse.com?
  19. I don’t see my question in this list of frequently asked questions. Who should I contact?

1. Who can use the BackInUse.com site?

Anyone can access the website to donate or request equipment.

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2. What type of equipment can be listed?

Any equipment that assists a person with a disability to live more independently or safely may be submitted. Since BackInUse now operates the NMTAP Second Chance Computer Donation Program, computers, including laptops, desktops, computer monitors, and printers may also be listed. Vehicles with assistive modifications may also be listed.

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3. What type of equipment will not be listed?

Supplies and equipment such as ventilators, oxygen equipment, and catheters will not be accepted. Equipment posing hygiene or safety risks will not be listed. Personal products such as Attends can be exchanged as long as they are in the original packaging.

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4. How can I access the BackInUse program if I do not have Internet access?

You can access the services of the BackInuse program by contacting the program staff. Staff can review current listings for you and post equipment on your behalf. To access BackInUse through a staff member, call (505) 341-7171. BackInUse also serves many individuals with the assistance of their care providers.

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5. How can I browse the listed equipment?

When you enter the site, you will see a list of Available Equipment. You can view all needed equipment (equipment that has been requested by others) by clicking on the Needed Equipment button. To go back to the available equipment list, click on Available Equipment, or the Backinuse logo, which returns you to the home page.

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6. How do I become a registered user?

To become a registered user of site, click on Register on the home page. You will be asked to provide a valid email address and create a password. You will also be asked to provide your first name, last name, and a phone number. This allows us to properly track exchanged equipment. After you fill in the required fields, you will be sent an email asking you to confirm your email address. The email will contain your User Name and Password; please keep this for your records.

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7. Why should I register with BackInUse.com?

Registering allows you to donate equipment, request equipment, and inquire about postings on the site more quickly. Registered users also receive newsletters from the site periodically. Your contact information such as your name, phone number, and email address is confidential and is only used by BackInUse program staff. This information is not available for others to see.

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8. Why do you need my email address? What is your privacy Policy?

We need your email address for two reasons. First, we need contact information from you for both communication and security purposes. In the world of the Internet, it is sometimes necessary to verify that people are who they say they are. Second, this allows the program to ensure that the individuals using the site are being served and that their requests are met. The federal program that helps fund BackInUse requires us to ask you to provide feedback after a successful equipment exchange. Please be assured that your personal information will never be known to anyone outside of the site. We will never identify you by name or other defining characteristics in any report, and we never share our users’ information with other organizations or agencies.

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9. How can I donate equipment to list on BackInUse?

Click on the Make Donation button on the home page. The next page will ask you for contact information and a description of the equipment you are donating. You must fill in the required fields. When you are done, hit Submit. BackInUse staff will then be notified that you have equipment to donate and contact you.

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10. How can I request equipment through BackInUse?

Click on the Make Request button on the home page. The next page will ask you for contact information and a description of the equipment you are requesting. You must fill in the required fields. When you are done, hit Submit. BackInUse staff will then be notified that you are looking for equipment. BackInUse staff will contact you that your request is being posted or is available within 24 working hours.

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11. What happens when I donate or request equipment?

When you wish to donate equipment, BackInUse staff will contact you and get more information about the equipment. If BackInUse is interested in accepting the equipment, they will arrange for you to drop off the donation.

BackInUse reserves the right to refuse an equipment donation for any reason. If BackInUse accepts your donation, the BackInUse team may perform a small amount of maintenance if necessary to make the equipment available for reuse.

If you request equipment, BackInUse staff will contact you and get more information about what you need. If BackInUse can fulfill your request with what is already available in the warehouse, they will arrange for you to pick up the equipment.

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12. How can I edit my listing?

At the present time, you will have to send an email to backinuse@goadelante.com.

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13. How can I remove my listing?

At the present time you will have to send an email to backinuse@goadelante.com.

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14. How can I update my contact information in my account?

You have a “profile” that contains all of your contact information. Once you sign in, you can view your profile by clicking the “Profile” link in the upper-right corner of the homepage. From there, you can click the “Edit Profile” link to edit your contact information.

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15. Who maintains BackInUse.com?

The BackInUse.com web site is maintained by Adelante Development Center, Inc.

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16. Can I use the BackInUse.com web site to advertise my commercial products and services?

Not at this time. This may change in the future. Please contact BackInUse at (505) 341-7171 or email at backinuse@goadelante.org.

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17. Who should I contact if I am looking for equipment not listed on BackInUse.com?

Click on the Make Request button on the home page and provide information about the equipment you need.

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18. Is there some way for me to identify equipment just recently added to BackInUse.com?

Yes. Equipment posted within the last 10 days appears at the top of the lists and is identified with the word “New”. The word “New” will also be highlighted in red.

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19. I don’t see my question in this list of frequently asked questions. Who should I contact?

For any questions not addressed in this list, please contact the BackInUse staff via email at backinuse@goadelante.org or by phone at (505) 341-7171.

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BackInUse.com is operated by Adelante Development Center, Inc., a non-profit agency that has worked in support of New Mexicans with disabilities since 1978.
Copyright © 2007-2015. All Rights Reserved.
BackInUse.com receives funding from the New Mexico Technology Assistance Program (NMTAP) through the Governor's Commission on Disability, SourceAmerica, and donations from individuals and corporations.