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Available Equipment Needed Equipment Disclaimer FAQ - Site Policies Resources Contact Us

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Frequently Asked Questions:

(NOTE that the Frequently Asked Questions listed below constitute policies regarding posting and acquiring equipment on the BackInUse.com web site. The policies are subject to change. Last Updated: June 29, 2010).

  1. Who can use the BackInUse.com site?
  2. What type of equipment can be listed?
  3. What type of equipment will not be listed?
  4. How can I access the BackInUse program if I do not have Internet access?
  5. How can I browse the listed equipment?
  6. How do I become a registered user?
  7. Why should I register with Backinuse.com?
  8. Why do you need my email address? What is your privacy Policy?
  9. How can I post equipment to sell or donate?
  10. How can I post something that I need?
  11. What happens when I submit my equipment?
  12. How can I edit my listing?
  13. How can I remove my listing?
  14. How can I update my contact information?
  15. Who maintains BackInUse.com?
  16. Can I use BackInUse.com to advertise my commercial products and services?
  17. Who should I contact if I am looking for equipment not listed on BackInUse.com?
  18. Is there some way for me to identify equipment just recently added to BackInUse.com?
  19. What happens if I do not update my equipment listing?
  20. I don't see my question in this list of frequently asked questions. Who should I contact?

1. Who can use the BackInUse.com site?

Anyone can access the website and post equipment they need or want to donate or sell. The BackInUse program is primarily for the people of New Mexico. The program is designed to facilitate equipment exchange between individuals and to provide links to other related sites.

Anyone wishing to post or acquire equipment is required to register and sign in when using the site, and to have read and accepted the liability disclaimer.

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2. What type of equipment can be listed?

Any device that assists a person with a disability to live more independently or safely may be submitted. BackInUse advises against selling (and buying) used software. If you decide to sell used software, please comply with the terms outlined in the license agreement that accompanies the software. Computers, including laptops, desktops, or computer monitors or printers are also not allowed to be listed. The NMTAP Second Chance Computer Donation Program accepts used computers and assists persons who may need a computer. Please contact NMTAP at (800) 866-2253.

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3. What type of equipment will not be listed?

Supplies and equipment such as ventilators, oxygen equipment, and catheters will not be accepted. Equipment posing hygiene or safety risks will not be listed. Personal products such as Attends can be exchanged as long as they are in the original packaging. Computers, including laptops, desktop CPU's or computer monitors are also not listed. The NMTAP Second Chance Computer Donation Program accepts used computers and assists persons who may need a computer. Please contact NMTAP at (800) 866-2253.

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4. How can I access the BackInUse program if I do not have Internet access?

You can access the services of the BackInuse program by contacting the program staff. Staff can review current listings for you and post equipment on your behalf. To access BackInUse through a staff member, call Adelante Development Center at (505) 341-2000.

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5. How can I browse the listed equipment?

When you enter the site, you will see a list of Available Equipment. You can view all needed equipment (equipment that has been requested by others) by clicking on the Needed Equipment button. To go back to the available equipment list, click on Available Equipment, or the Backinuse logo, which returns you to the home page.

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6. How do I become a registered user?

To become a registered user of site, click on Register on the home page. You must first accept the liability disclaimer. After accepting the disclaimer, you will be asked to provide a valid email address and create a password. You will also be asked to provide your first and last name, mailing address, city, state, zip, and a phone number. This allows us to properly track exchanged equipment. After you fill in the required fields, you will be sent an email confirming that you have registered with the site and accepted the disclaimer. The disclaimer will be included in the confirmation email. The email will contain your User Name and Password; please keep this for your records.

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7. Why should I register with BackInUse.com?

Registering allows you to post and obtain equipment from the site. You can browse the available and need equipment and other parts of the site, but you must register, sign-in, and have accepted the liability disclaimer before you can post and obtain equipment. Your contact information such as your name, address, phone number and email is confidential and is only used by BackInUse program staff. This information is not available for others to see.

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8. Why do you need my email address? What is your privacy Policy?

There are two reasons. First, we need contact information from you for both communication and security purposes. In the world of the Internet, it is sometimes necessary to verify that people are who they say they are. Second, this allows the program to ensure that the individuals using the site are being served and that their requests are met. The program may ask you to give us feedback after a successful equipment exchange. Please be assured that your personal information will never be known to anyone outside of the site. We will never identify you by name or other defining characteristics in any report, and we never share our users' information with other organizations or agencies.

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9. How can I post equipment to sell or donate?

First, you must become a registered user of the site.

Then you click on the link I have equipment to donate or sell. You will see a page that lets you select what category the equipment belongs. Click the appropriate link. If you are unsure of the category, just click Continue and we will categorize the equipment for you. You will be required to fill in the required fields. When you are done, hit Submit. BackInUse staff will then be notified that equipment is waiting to be posted on the website. All postings are viewed and approved by BackInUse staff prior to being seen on the Available Equipment page. Should BackInUse need additional information about your posting, you will be contacted within 24 working hours. Once all the information is validated, your equipment is approved and posted to the Available Equipment page.

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10. How can I post something that I need?

First, you must become a registered user of the site.

Then click on the link I Need Equipment. You will have to give a brief name and description for the equipment you are in need of. Once you have confirmed your submission, BackInUse staff will be notified that there is requested equipment. Staff will review the need prior to it being posted on the I Need Equipment page. There is a chance that the equipment you are requesting is available, but not posted on the BackInUse.com site. BackInUse staff will contact you via e-mail that your equipment is being posted or is available within 24 working hours.

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11. What happens when I submit my equipment?

After you submit equipment, whether you are looking to sell/exchange or looking to acquire, a staff member reviews the listing for approval. You are then sent an email message (if an email address was supplied) informing you if your equipment will be listed.

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12. How can I edit my listing?

At the present time, you will have to send an email to support@backinuse.com. In the near future, you will be able to edit your equipment directly after signing on.

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13. How can I remove my listing?

At the present time you will have to send an email to support@backinuse.com. In the near future, you will be able to remove your equipment directly after signing on.

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14. How can I update my contact information in my account?

Currently, to update your contact information you will have to send an email to support@backinuse.com. In the near future, you will be able to edit your contact information directly after signing on.

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15. Who maintains BackInUse.com?

The BackInUse.com web site is maintained by Adelante Development Center, Inc.

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16. Can I use the BackInUse.com web site to advertise my commercial products and services?

Not at this time. This may change in the future. Please contact Jim Bullard at (505) 341-7111 or email at jbullard@goadelante.org.

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17. Who should I contact if I am looking for equipment not listed on BackInUse.com?

Please contact the BackInUse staff via email at support@backinuse.com or by phone at (505) 341-2000.

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18. Is there some way for me to identify equipment just recently added to BackInUse.com?

Yes. Equipment posted within the last 10 days appears at the top of the lists and is identified with the word New. The word New will also be highlighted in red.

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19. What happens if I do not update my equipment listing?

If equipment has been listed on BackInUse.com for 90 days and is not updated prior to the end of that time period, it will be removed.

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20. I don't see my question in this list of frequently asked questions. Who should I contact?

For any questions not addressed in this list, please contact the BackInUse staff via email at support@backinuse.com or by phone at (505) 341-2000.

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Adelante Development Center, Inc. BackInUse.com is operated by Adelante Development Center, a non-profit agency that has worked in support of New Mexicans with disabilities since 1978.
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